Job description    2020-11-21

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. In-Scope Temporary Length of Term: 6 months NATURE OF WORK This is advanced clerical, semi-technical or administrative work requiring analysis and interpretation of policy in performing work requirements and resolving work problems governed by established guidelines, legislation and precedents. This position provides administrative support for the work unit. Work performed is controlled through occasional checking for accuracy, quality and adherence to instructions or through the structured nature of the work itself. Discretion in work methods and procedures is exercised within structured limits. TYPICAL DUTIES AND RESPONSIBILITIES Not all inclusive or applicable to all assignments Checks documents for accuracy, reviews and corrects errors, verifies money amounts, and groups documents to be forwarded for future processing and maintain associated records. Checks, reviews, and/or verifies policies, records, forms, applications, inventories or other documents for completeness, accuracy, retention and conformity to established criteria. Take basic claims information from customer and enter onto GIS claim file to be dispatched to adjusting staff. Inputs claim data and inquiries on computer system(s). Prepares standard correspondence and/or form letters. Codes policies, forms, invoices, and other documents. Process windshield/glass claims in positions where required. Process payments, issue receipts, reconciles cash, and may be required to make bank deposits. Maintains standard file records and/or logs and may be required to search for and/or reviews file documents using manual and/or automated systems. Provides information and/or answers related questions from internal and/or external persons based on departmental procedures. Provides switchboard services by receiving, transferring, and/or referring calls to the appropriate department and/or person, in positions where required. Maintains files and other records and/or obtains required information and may prepare related routine reports. Assembles materials and follows standard or supplied instructions to type documents. May perform basic clerical tasks and/or undertake simple copy typing. Opens, stamps, records, sends and/or distributes mail, and/or orders and maintains standard office supplies. Organize training seminar/workshop attendance for adjusters in positions where required. Performs departmental receptionist functions. Reviews departmental attendance records. Operates common office machines and equipment. Provide front counter support. Performs related duties as assigned. Knowledge and Skill Knowledge of filing i.e. basic organization, common methodology, filing/retrieving application, follow-up files, using filing tools, recognize different types of filing systems and accurately file additional entries into them. Skill in telephone etiquette i.e. answering phones, communication, customers, handling the call, listening, professionalism, telephone personality, and terminology. Knowledge of coding i.e. use simple codes accurately. Skill in forms completion i.e. select facts from a block of information and correctly record them on a form. Skill in reading comprehension i.e. understand written directions. Skill at proofreading i.e. check names and numbers accurately; read, recognize, and mark corrections. Knowledge of arithmetic computation, decimals, fractions, percentages, problem solving with arithmetic, ratio and proportion, and statistics and graphs. Knowledge of computer fundamentals i.e. personal computer using corporate software for business requirements addressing but not limited to: file management, electronic mail, Windows, etc. Education and Experience Satisfactory job performance The behavioural competencies required for this role are: Planning & Organizing – Working Level Oral Communication – Working Level Written Communication– Working Level Interpersonal Contacts/Customer Service – Working Level Complexity– Working Level SGI is committed to diversity in the workplace and encourages applications from qualified persons of Indigenous ancestry, persons with disabilities, members of visible minorities and women seeking non-traditional roles. If you’re a member of an equity group, please consider letting us know. Pay Range:$37,788.00 - $47,256.00 Posting Close Date: December 4, 2020 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.

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