Job description    2020-11-22

OneHealth Technology and Terrace Wellness Group are committed to improving and revolutionizing the way mental health is delivered by providing a broad range of therapeutic and integrated services for all ages. Join our mission-driven team, focused on reinventing the mental healthcare experience for everyday people and the employers who support them.
We are currently looking for an experienced and forward-thinking Administrative of client services for our ABA program.
Therapy provides evidence-based behavioral therapies that help children overcome challenges related to autism spectrum disorders. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home. The Client Services Administrator is a member of the Client success team. The Client Services Administrator works collaboratively with the department members focusing on client family satisfaction. In addition, the Client Services Administrator provides staff support by serving as a communication liaison providing prompt, compassionate care and attention to support staff inquiries, schedule changes, and overall understanding of interdepartmental needs. Primary Responsibilities: Provide administrative support with digital scheduling tools to ensure the accuracy of appointment schedules, make schedule edits and confirm appointments for billing processing Update, maintain and audit client files for various scheduling forms and protocol documentation in document repository system Exhibit exemplary customer service by engaging in professional interactions with all communications (telephone and/or email) with customers, our client families and staff Manage scheduling communications between office, client families, and field staff Escalate any staff or client complaints to management Document time off requests (TOR) in Central Reach Update all New Hire Orientation Schedules on tool. Add various scheduling appointments such as but not limited to drive, administrative and clinical meetings on as needed Provide general office administrative support with office supply orders, data purge projects and/or other projects as needed Comply with company's policies, procedures, timelines and budgets Learn, respect and represent the Intercare history, mission, and brand Job Skills: Must be able to communicate professionally, clearly and concisely in both written and verbal format Excellent time management and organizational skills Detailed-oriented, dependable, dedicated to providing excellent customer service Proactive self-starter Professional and polished in self-presentation Required Qualifications: Minimum two years customer service experience and two years administrative support experience Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) Bilingual Spanish
If you have a BCBA and have experience in any of the following fields, we encourage you to apply: Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA

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2020-11-22 Administrative of client services for our ABA program.

OneHealth Technology and Terrace Wellness Group are committed to improving and revolutionizing the way mental health is delivered by providing a broad range of therapeutic and integrated services for all ages. Join our mission-driven team, focused on reinventing the mental healthcare experience f...

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