Job description    2020-11-22

Position Summary and Job Magnitude The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests. Essential Functions and Basic DutiesDemonstrate a high degree of customer serviceBe able to use Campus Living Centres computer softwareBe able to handle cash, and other forms of paymentsMake key cards and know how to access and use building keys appropriately and responsiblyMaintain video surveillance and ensure that cameras are recording at all timesProduce assigned front office reports and tasksCommunicate pertinent information between staffKnow how to handle phone calls with patience and decorumRespect student and guest privacyKnowledge of emergency proceduresKnowledge of Residence Life proceduresKnow who to contact for various situationsEnsure the room status is updated from the housekeeping departmentHandle in a professional manner; reservations, check-ins, Check-outs, and account settlementMaintain the appearance of the desk, lobby and office area at all timesUnderstanding of building departments, including maintenance and housekeepingAny other duties as assigned Health & SafetyWorks in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisorUses or wears the equipment, protective devices or clothing that Campus Living Centres requiresReports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any personDoes not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conductReports any risks or potential risks of violence or harassment encountered in the workplace immediately to supervisorKnows, understands and implements safe work practices and procedures and employs established rules and procedures for handling materials, equipment and processes (eg. Reporting unlabelled containers, using proper lifting techniques, etc.)Requests that worn out or defective equipment be replaced, when appropriateUses equipment and materials only in the manner intendedReports any injuries, incidents and unusual conditions immediately to supervisorInspects the work area and equipment daily and reports any hazards immediately to supervisorAttends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Campus Living Centres Performance Measurements Performance will be primarily measured on the following factors:InitiativeInter-Personal SkillsCustomer ServiceReliabilitySkill & KnowledgeQuality of Desired ResultsAdaptability & FlexibilityOrganizing & PlanningOverall Performance Qualifications Education: High School Diploma Skills/Abilities: Must possess superior verbal communication skills Must possess superior customer service skills Must possess superior positive attitude Must be able to handle multiple projects at once Experience Required: Minimum of 1 year indus

New Jobs   (Campus Living Centres)  Campus Living Centres jobs

2020-11-22 Residence Services Representative

Position Summary and Job Magnitude The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction....

2020-11-08 Residence Services Representative

Position Summary and Job Magnitude The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction....

New Jobs   ( ON jobs)  

  

2020-11-26 Marketing Operations Specialist

Position Summary and Job Magnitude The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction....

2020-11-26 Resource Management Coordinator

EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that v...

2020-11-26 child-care centre administrator

College/CEGEP
Experience an asset
Credentials (certificates, licences, memberships, courses, etc.) CPR Certificate Member of the College of Early Childhood Educators (CECE) Early Childhood Educator Assistant Skills Support early childhood educators in carrying out programs that promote ...

2020-11-26 Grocery clerk

Secondary (high) school graduation certificateCompletion of high school
Will train
Weight Handling Up to 23 kg (50 lbs) Work Setting Supermarket/grocery store Specific Skills Stock shelves and display areas Price items using stamp or stickers according to price list Obtain articles for ...