Job description    2020-11-22

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)? As Canada’s largest national health charity, we fund the most promising cancer research, champion cancer prevention efforts and deliver programs and services that benefit Canadians affected by cancer. Join us and you can work with passionate and committed individuals from coast to coast who are working towards a world where no Canadian fears cancer. To learn more about us, visit cancer.ca. JOB OVERVIEW Reporting to the Senior Manager, CRM Solutions (Data, Analytics and Solutions), the Bilingual Application Support Specialist (Salesforce Administrator) is a Salesforce Administrator for the Salesforce.com environment and plays a key role in providing technical support for CCS’ CRM solutions and related tools. CCS’ CRM applications help drive revenue growth, enhance supporter and client experiences and manage program data for fundraising, volunteer engagement and mission services. This position will work with French and English speaking users, team members, vendors and business stakeholders to identify, troubleshoot and resolve CRM and application and data issues. Additionally, the Application Support Specialist will also be responsible for documenting, configuring and supporting the implementation of enhancements to CRM applications, data and related processes. The Specialist will be very familiar with CRM technologies, CRM related tools, database administration and able to quickly learn new platforms, as required. We are open for the role to be based anywhere in Canada. The hours you are required to work will be set in eastern standard time.
WHAT YOU’LL BE DOING: Provides advanced technical support to resolve issues with Salesforce, app integrations and related tools or plug-ins; liaise and coordinate with DAS, IM and IT staff, stakeholders and vendors when necessary. Serve as primary technical support contact for French speaking end users and provides system and process training as required. Uses CRM tools to support fixes and enhancements, including DemandTools, DataLoader, Data Import Wizard, Form Assembly, Microsoft Orchestrator and various other 3rd party apps and add-ins. Uses tools such as the FreshService ticketing system to contribute to a knowledgebase for issue resolution; create and maintain design and process documentation for developed processes. Supports the development, optimization, testing and implementation of enhancements for existing systems and processes by translating business needs to technical requirements, documenting and developing solutions. Contributes to Release Management by following release guidelines and process, coordinating development and testing of enhancements and changes within the Salesforce environment; tracks and resolves issues through the deployment process. Acts as a subject matter expert for CCS’ CRM and related processes, including data flows, automated processes and business processes and assesses business requirements as needed. Supports the CRM Solutions team in other CRM related projects. Follow best practices with regards to system maintenance, configuration, development, testing, data integrity and issue root cause analysis. Works in compliance with the provisions of the Occupational Health & Safety Act and its regulations and Canadian Cancer Society health & safety policies and procedures. Performs other duties as assigned.
WHAT WE ARE LOOKING FOR: University Degree in computer engineering, IT or related field or an equivalent combination of education, training and experience. Fluent in English and French, spoken and written. A minimum of 3 years of experience in CRM related technical support. 2+ years of experience with Salesforce is required; Saleforce.com Administration certification is preferred. Knowledge of Microsoft’s System Centre Orchestrator, DemandTools, DataLoader, Salesforce Communities is an asset. Experience with databases and data management is required; intermediate knowledge of ETL tools and SQL is an asset. Experience with Apex, SOQL and APIs is an asset. Strong written, analytical, organizational, planning and communication skills. Advanced MS Office Suite skills, including Excel, MS Access and Word is required. Works effectively on independent projects and within a small team environment.
WHAT WE OFFER:
CCS offers meaningful opportunities to make an impact in the fight against cancer. We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values: CARING COURAGE INTEGRITY PROGRESSIVE.
In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.
HOW TO APPLY: Qualified candidates are invited to submit their resume, cover letter and salary expectations by December 4, 2020.
For internal candidates, this position is assigned to salary band 5.
The Canadian Cancer Society is committed to employment equity and encourages applications from all qualified candidates. CCS will make available reasonable accommodations for people with disabilities upon request.
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.
Please note that in keeping with the mandate of the Canadian Cancer Society to model and promote healthy lifestyles, employees are not permitted to smoke in or about Society premises or while carrying out CCS business.
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