Job description    2020-11-22

Description About Us:
Are you looking for a company where you can be part of a team and receive stable pay with the ability to earn even more? At Quill.com – A Staples Company, we are growing our Inside Sales Team, and we want you to be on it! We have just celebrated our 20th anniversary at our Lower Sackville Contact Centre and have an average tenure of 8 years for Inside Sales Representatives and 16 years for our Management team. You will have all the support and expertise you need to be successful. For the past 30 years, Staples and Quill.com have built a global reputation with business clients of all sizes as a world-class one-stop resource—for not just office supplies, but also for all their technology, print, furniture and facility procurement needs. As we continue to grow, we are looking for highly motivated people just like you to help grow our sales.

We offer: Competitive base salary of $31K and uncapped commission potential (projected to be $9k) Extensive Training – Dedicated trainer, manager and support assistance throughout the onboarding process Work with existing customers to grow sales Competitive Benefits Growth opportunities Fun working environment! JOB SUMMARY:
The Inside Sales Representative will be responsible for outbound calling to both active and inactive customers to obtain a sale and/or growing program membership. The associate will generate revenue for Quill.com through soliciting sales, customer retention and memberships through directed and planned sales campaigns. Associates will leverage gathered information, previous history, specific offers and the value of shopping with Quill.com to meet and exceed sales targets. Collecting marketing intelligence and customer data is required while consistently representing Quill.com in a positive and professional manner.
****Due to COVID-19, the incumbent is required to have a suitable work at home situation and be able to work virtually with equipment provided for a temporary, undefined period of time.
PRIMARY RESPONSIBILITIES:
Meet and exceed defined sales targets for number of reactivations and memberships, retention of customers and average order size. Maintain daily minimum of 3.75 hours selling time. Make outbound calls to assigned existing customer contacts. Promote Quill products & services to reactivate customers and increase membership enrollment. Utilize contact management software and order entry system to track and capture appropriate and required information. Provide ongoing feedback regarding marketing intelligence, customer trends and customer feedback to team manager or to marketing partners. Participate in department meetings, feedback sessions and training sessions. Support changing directions of business strategy as required.
Qualifications Basic Requirements:
High school diploma or equivalent 1-2 years’ experience in a sales environment Strong phone presence
Outstanding attendance record Preferred Skills:
Bachelor degree Experience working in an environment where a sales goal was present. Strong individual motivation, organization, time management, decision making & multi-tasking skills combined with the ability to problem solve individually. Ability to produce results on a day to day basis. Ability to overcome multiple objections during a sales call combined with strong interpersonal skills and demonstrated ability to persuade others.
Staples is an equal opportunity employer and an accommodation will be provided during the hiring process if requested.

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