Job description    2020-11-24

Requisition Details: Employment Status: Permanent, Part Time (0.7 FTE)
Program Name: Client Services
Number of Hours Bi-Weekly: 52.5
Work Schedule: Days, Evenings, Nights, Weekends
Union/Bargaining Unit: NSGEU
On Call: No Job Summary: The Service Delivery team will operate on a 7 days per week schedule, and the successful candidate must be available to work some weekends as well as evenings and holidays Responsibilities: Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests Coordination of service providers schedules and updates Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies Coordinate all standardized data input, triaging of calls and information Work closely with frontline nurses, supporting their day to day needs Other duties/task as assigned by Manager Qualifications: Grade 12 required, university/college education preferred Ability to provide high-quality customer service in a fast-paced environment with multiple priorities and competing deadlines Demonstrated skills in conflict resolution, problem-solving & critical thinking Excellent communication skills; both written and oral Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment A vulnerable Sector Search and/or Child Abuse Regis

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